Staffing Best Practices: A Successful Executive’s Perspective

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Wednesday May 30, 2012 1:00 PM ET, 12:00 PM CT

How do you provide consistent, quality care under today’s cost pressures? Holland Management’s secret to success lies in managing staffing levels to drive efficiencies and maintain appropriate staffing at all times.

Join Holland Management CEO Janet Harris as she discusses Holland’s journey in staffing and labor management, including key practices that have resulted in significant labor cost savings and improvements to staff satisfaction and retention.

Learning Objectives:

  • Give caregivers more time with residents & patients
  • Align staff to a changing census to hit staffing targets
  • Modify schedules on a daily basis to avoid over/understaffing and control costs
  • Apply balanced staffing across departments
  • Gain complete transparency into staffing

CEU Information:

  *This event has been approved for 1.0 NAB CEUs*

About the Speaker(s):

Janet Harris
Holland Management

Harris is the CEO of Holland Management, a family owned organization that specializes in housing and health care. Janet is a CPA and has been with the company since 2002. She took on her role as CEO in 2008 and is the first non-family member to take on the CEO role. As CEO, Janet ensures that the Holland portfolio of homes runs at peak efficiencies while delivering the highest possible care.

Under her direction, Holland Management properties have embraced Person-Centered Care, which is a relationship-based approach to care that honors and respects the voice of residents and those working with them.

The Holland Management continuum of care includes HUD housing, home health care, assisted living services and senior health care campuses as well as a country club and lodge in Colorado. The Holland organization, under the direction of Janet's vision on the future, has grown to support over 850 residents and 650 employees.  Janet is a member of the Ohio Healthcare Association Board of Directors.

Janet has a Bachelor of Business Administration from Cleveland State University (1996) and is a member of the Ohio Society of Certified Public Accountants. She has been a CPA since 1998.

Mark Woodka

Mark Woodka is CEO of OnShift, a provider of staff scheduling and shift management software for long-term care and senior living. In this role, he works closely with providers on strategic staffing initiatives to increase efficiencies and control labor costs while improving resident care.

Mark has over 25 years of experience in enterprise software executive management, sales and marketing, having worked for start-up organizations as well as Fortune 500 companies. Mark has been a frequent speaker on staffing strategies for operational, financial, and quality improvements and has authored articles on long-term care trends and issues.