February 17, 2012 Jaime Todd
article
Survey excellence should be a professional goal of all healthcare workers. I suggest a three-step approach to encouraging complete staff involvement: the Focus Review, the Fast Track and the Survey Prime.
February 16, 2012 Kevin Kolus, Editor
blog
One of the more exciting aspects of covering an industry so heavily affected by government policy is to observe how provider associations and advocates aggressively lobby for change. But how often do groups actually demand it?
February 10, 2012 Kevin Kolus, Editor
article
In healthcare, there’s an exceedingly large amount of sensitive information to manage, and not everyone has the aptitude to succeed. So it should then come as no surprise that in long-term and post-acute care, providers just can’t afford to pay top IT talent.
February 8, 2012
blog
Bethany Health Care Center, Framingham, Mass., has made U.S. News & World Report's annual list of top-rated nursing homes three times. Its administrator explains the simple formula for her community's success.
February 3, 2012 Jill Basom
article
For this to happen, your customer service efforts need to be proactive rather than reactive. Anticipate your customer's needs and take steps to solve any problems before they arise.
January 31, 2012 Cindy Heilman
article
Frontline servers are emerging leaders within senior care communities. Forward-thinking administrators recognize the value of arming their staffs with targeted hospitality training.
January 26, 2012 Eric Holmes
article
An internship program is a great way to find qualified staff, raise resident morale, generate new ideas and give back to the community by helping college students. The key is fostering positive relationships with local colleges.
January 25, 2012 Luke Fannon
blog
The simple truth is that successful sales and marketing professionals are made, not born. Here are the five areas of skill and knowledge your team members must have to be successful in healthcare sales and marketing.
January 25, 2012 Eric Holmes
article
Find qualified staff, raise resident morale, generate new ideas, market your community relations, save money—it's a no-brainer, really. Just ask yourself: "Can we start an internship program of our own?"
January 23, 2012
news
For-profit nursing home providers experienced job growth by 2.3 percent from 2000 to 2010, while nonprofits experienced job growth by only 1.3 percent, the report found.
January 23, 2012 Kathleen Mears
blog
At 63 years old, I am not interested in moving back into the community. The anxiety I have from living on my own years ago is still present, and I do not want to go back to being that desperate to live independently.
January 20, 2012
news
The four individuals under investigation were fired from Callaway Nursing Home when drug discrepancies were discovered in residents' medical charts.
