August 28, 2012 Susan Misiorski
To address cultural differences, many organizations make an effort to learn about the cultural practices of the different groups represented in the community. But sharing our cultural norms isn’t enough. What is most important to addressing the challenges of difference is to create a culture of respect, where each person feels valued and accepted.
June 27, 2012 Susan Misiorski
With the need for states to rein in healthcare budgets, we are seeing a rapid move toward managed long-term care in states across the country. These changes are forcing many LTC providers to adapt to a new healthcare environment.
May 22, 2012 Susan Misiorski
The growth in home care positions, both home health aides and personal care aides, is expected to far surpass positions for nursing aides, as more elders demand—and states seek to provide—home and community-based services.
April 24, 2012 Sara Joffe and Susan Misiorski
By discovering the background story that underlies staff resistance to change, administrators, department heads and supervisors have been able to address root problems, rather than symptoms, and thereby make change stick.
March 14, 2012 Susan Misiorski
The movement to change the culture of nursing homes to create environments that are real homes, not institutional warehouses, is also changing approaches to staff education. But what types of learning activities support culture change?
February 1, 2012 Susan Misiorski
LGBT seniors should not have to return to the closet to get the services they need—that is a hardship no one should endure. Like all elders, LGBT people want to be treated with dignity.
December 13, 2011 by Susan Misiorski
I’ve been thinking lately about the role direct-care workers could play in new care coordination models. With the right training, this could be a real opportunity to improve the quality of jobs for direct-care workers.
November 2, 2011 Susan Misiorski
In 2006, PHI launched the Center for Coaching Supervision and Leadership. Funded by the John A. Hartford Foundation and the Atlantic Philanthropies,
October 5, 2011 Susan Misiorski
It is difficult to place a dollar amount on the far-reaching impacts of employee satisfaction on the health of any long-term care provider
August 16, 2011 Susan Misiorski
In PHI’s recent effort to document how LTC employers are investing in their direct-care workers (a project funded by the Hitachi Foundation), we
