August 21, 2012 Cindy Heilman
I believe it is the role of senior care administrators to generate motivation in their employees. This goal can be accomplished with a clear mission that is supported and reinforced on an ongoing basis, particularly through hands-on actions.
May 8, 2012 Cindy Heilman
What motivates your employees? What would you imagine generates sustainable high performance in the workplace? If your first guess is money, your guess is wrong.
April 11, 2012 Cindy Heilman
Beyond tangible, teachable skills, like how to set a table properly, training for thriving employees includes helping them break out of the status quo. When employees are able to take small risks in the service of making the community work better, they feel empowered and engaged.
March 7, 2012 Cindy Heilman
It’s the small, everyday details that send messages to residents and their guests. These details may truly be invisible to providers and staff who have developed habits in a familiar work environment.
December 8, 2011 Cindy Heilman
After recently teaching my dining class in a senior care community, I had an illuminating conversation with a resident. During the class I had
October 26, 2011 Cindy Heilman
I had the opportunity at the end of September to speak at the American Dietetic Association Food & Nutrition Conference & Expo in San Diego. The
