Electronic health record? Check. ADL assessment software? Check. Remote resident monitoring? Check. Now what?
The Long-Term and Post-Acute Care Collaborative has announced its 2014-2016 Roadmap for technology adoption, a goals-based strategy treatise on how technology is primed to touch and enhance the people, places and service lines in long-term/post-acute (LTPAC) settings. With the skyrocketing prevalence of mobile and wireless devices, it’s no surprise that the theme of this roadmap is connectedness, focusing specifically on how technology can be used to connect the people, partners and processes together.
The roadmap, officially announced on the final day of the Long-Term and Post-Acute Care Health IT Summit, encompasses five key sections: connected workers, connected partners, connected residents and caregivers, connected health intelligence and connected business imperatives. [Direct PDF link to follow, when available.] Not afraid to take a hearty bite into complex issues, the document outlines in great detail the opportunities for technology use in each category as well as the challenges to be embraced by providers, payers and vendors.
Some of the roadmap's key rationales and goals:
Connected workers: The prevalence of mobile devices lends itself to connecting workers to their tasks and customer relationships. “The connected worker is a key enabler of a person-centered health and wellness enterprise,” the draft rationale states. “Connectedness supports accountability, teamwork, learning and attention. [Workers’] access to knowledge and context allows them to further add value to each customer interaction.”
Connected partners: Now that data-collection among LTPAC partners has gained ground, the industry must focus on interoperability standards for not only data exchange but data understanding. This includes care coordination, of course, but also reaches into deeper goals like chronic disease management and right-data-at-the-right-time information exchange between acute and long-term care (LTC) settings.
Connected residents and caregivers: Empowering residents in care plans and wellness initiatives with engagement tools can have a dramatic effect on cost and outcomes, not to mention customer satisfaction. Connectedness between the LTPAC population and the caregivers creates new ways for technology (remote monitoring, telehealth and self-monitoring) to keep residents out of higher levels of care longer. But it asks the industry to take the concept of care coordination several steps further, into longitudinal and truly portable records between care stages, which, for many providers, means further growth in IT infrastructure. The writers of the roadmap admit that this category is perhaps the most long-range section, because so many initiatives in this category need to be road-tested first. Still, it contains prime fodder for vendor-provider partnerships.
Connected health intelligence: Intelligent data-sharing goes far beyond the handoff of discharge summaries and the dutiful charting of activities of daily living. The ultimate goal is data that follow the person from one care stage to all others. Capturing—and exchanging—such data opens up brand new doors to providers for benchmarking. This, too, is a hefty goal, requiring standards and data element-mapping between still-siloed coding systems across the care continuum.
Connected business imperatives: Benchmarking, service line expansion, surviving regulatory cost squeezes… none of this can happen without strategic alignment of business imperatives, including the new world that stretches across care segments. The payment bundling initiatives are here to stay, most say—and that means risk-sharing. What your partners are doing matters—from now on.
LTPAC TECH: A WORK IN PROGRESS
The collaborative makes no bones about the roadmap being a work in progress and sought the input of summit attendees on the current and future goals for technology in the LTPAC arena, identifying many challenges that need to be addressed.
One of the biggest challenges is the lack of “mapping”—or an understanding of gathered data elements that are the same—between the disparate coding systems used within acute and LTPAC. Nursing homes use the Minimum Data Set (MDS) coding system, whereas acute care uses SNOMED and other data coding systems. These coding systems may use many of the same data elements (like collecting vitals), but each system also has its unique elements. LTC hospitals have their own coding system, LTCH-CARE. Home healthcare uses OASIS. Then there’s IRF-PAI coding for inpatient rehabilitation facilities.
Each coding system grew out of the unique needs for each care segment. But now that data exchange between care levels has become the industry nirvana, finding a way to understand the data fields collected by each care stage—and be able to exchange them in a meaningful way—has become paramount.
Another huge subject is quality measures. Each segment of the care continuum tends to have its own ways of measuring outcomes and quality benchmarking—and, therefore, the impending reimbursement factor. The roadmap refers to the need for “harmonizing” quality measures across the spectrum, to the greater goals of all care stages.
Several attendees within the roadmap workshops voiced frustrations, saying that data exchange with hospital partners isn't always a two-way street. Too much data exchange is rooted in the hospital getting its reimbursement needs taken care of, but not always exchanging what the LTC facility needs, noted one workshop attendee.