It’s a May afternoon at the Allendale Community for Mature Living in Bergen County, New Jersey. Residents are gathered in the courtyard, waiting patiently for a lively activity to begin: the facility’s fashion show. Entertained by the event’s cheerfulness, this audience isn’t prepared for who is about to make her surprise entrance—or grand entrance, in their eyes.
It’s not just her approach to the job that distinguishes Thomas. She uses an inherent gift in her voice to soothe and comfort residents daily.
The warm welcome is absorbed humbly by the modest caregiver. Thomas, who is 60 years old, isn’t one to revel in compliments. This trait is even truer as Thomas discusses her recent accomplishment: The 2008 C.N.A. of the Year award, given to her this past April. The acknowledgment, presented by the New Jersey Activity Professionals Association, is awarded to a professional who goes above and beyond the call of duty, promoting a positive image of their profession to others by providing outstanding service to residents. It was created in 1986 to distinguish CNAs who help out in activities, extending themselves to residents—and their communities—in ways not required by the job description.
Although she is proud of the award, Thomas says she hasn’t let it influence the quality of care she puts forth. “I feel excitement,” Thomas says. “Julie (Cochrane, activities director of the Allendale Community) nominated me without my knowledge, which is probably for the best since I am not one who seeks public recognition. I do what I do because I look forward to helping the elderly and assuring their families that their loved ones are being cared for with compassion and love just as I would treat my own family.”
No longer a thankless career
Both Brown and Cochrane say Thomas deserves the award because of her stellar work ethic. She’s reliable. She manages a carpool. She’ll show up in snowstorms. She’ll sleep over if needed all night. She’s always willing to take someone else’s shifts. She attends every event; all of this while caring for a family of her own in Jersey City—a 30-mile commute to Allendale.
So what inspires Thomas to put forth such a passionate, if not exhaustive, effort? “I have learned through personal experience that compassion, dignity, and love are the foundation for helping the elderly to live a life that is as independent as possible,” Thomas says. “Every person, regardless of age, deserves to be treated this way, and I feel that some (residents) are very powerful and they have a certain special quality that also evokes a smile.”
Before her hiring at the Allendale Community, Thomas worked at a bakery in New Jersey. A CNA since 1995, Thomas was motivated to become a caregiver when looking after her mother and grandmother proved to be rewarding experiences. It was during this time that Thomas developed her powerful philosophy on caregiving. However, it’s not just her approach to the job that distinguishes Thomas. She uses an inherent gift―her voice―to soothe and comfort residents daily.
“Ophelia has a special talent in singing and that’s one of the reasons why she was nominated for this award,” Cochrane explains. “She goes above and beyond the call of duty in her singing to the residents while she is helping them with their day-to-day (activities). She also helps by singing during special activities and performances. She has a beautiful voice.”
A voice for caregiving